Frequently asked questions

Yes. We store luggage before arrival and after check-out. Message us on WhatsApp to arrange drop-off, collection and the number of bags.

Check-in starts at 14:00 and check-out is by 10:00 am.

Yes, if your room is available and clean, you can check in before 14:00. If it is not ready, you can wait on the terrace. Let us know your arrival time so we can arrange this.

Ask us on WhatsApp in advance. We will confirm whether it is possible and the conditions before you plan around a late departure.

We do not have a physical reception desk. Someone is usually in the house until 18:00. After that, contact is via WhatsApp; please arrange arrivals outside these hours in advance.

Yes. The door has a code lock, and we send the code on WhatsApp a few days before your stay. Once your arrival is arranged, you can access the house at any time. Room access remains subject to check-in from 14:00 or an agreed early check-in.

We work with a trusted taxi service. Send your arrival point, flight or bus details and time so we can confirm whether that transfer can be arranged, the price and the meeting point.

We are at Calle Saphy 853, around 8–10 minutes on foot from Plaza de Armas. Follow the map linked on this website. The walk back to the house is uphill.

We have 6 rooms: 3 small and 3 large, with one of each type on each of the 3 floors. Ask us about the layout of the room available for your dates.

Yes, the rooms have private bathrooms and hot water. If you need to confirm hot-water availability at particular times, please ask before booking.

Rooms have a private bathroom, hot water and a TV. If you need a kettle, hair dryer, desk, heating or other equipment, mention it when booking so we can confirm what your room has.

We have two room sizes. Large rooms offer more space, but beds, views and layouts can vary. Tell us what you need and we will explain the available options.

Tell us how many adults and children are travelling. We will confirm room capacity and beds before you book.

If you need heating or extra blankets, message us before booking. We will confirm what we can provide in your room and any cost.

Please ask us to confirm Wi-Fi access, coverage and conditions. If you need to work during your stay, tell us your connection requirements before booking.

We are on a quieter street than the tourist centre. This is an older house with thin walls, so you may hear other guests. Street-facing rooms can receive more noise. If quiet is a priority, tell us so we can check the available rooms.

There is no lift. The house has 3 floors and stairs. If stairs are difficult for you, contact us before booking to ask about a lower-floor room and confirm access.

Please confirm whether breakfast is included in your selected rate. We will clarify this before confirming the booking.

It is homemade, prepared to order with fresh local products. Pilar prepares and serves it herself on the terrace overlooking the old city. Tell us about dietary requirements so we can confirm the options.

Confirm the serving times with us before you arrive. If you are leaving early, let us know in advance to ask about a packed breakfast.

We offer a packed breakfast, or lunch box, for very early departures. Request it in advance; we will confirm the contents, notice required and any cost.

Yes. You can have breakfast and relax on the terrace, or wait there if you arrive before your room is ready. Ask us about its opening hours.

Yes, at S/ 9 per kilogram. Laundry handed in before 10:00 is returned the same day at around 19:00. For later drop-offs, we arrange next-day return with you; confirm the time when handing it in.

Yes. We work with experienced, trusted drivers whose vehicles are monitored by GPS and a taxi dispatch centre. Ask on WhatsApp about your route, availability and price.

Tell us what you would like to visit. We can offer guidance and confirm which excursions we can help arrange, with their conditions and included services.

Of course. Talk to Pilar or Enzo about your interests and we can help you plan your time in the city. Our guide also includes ideas for walks and useful links.

If you need medical attention, contact a health professional or local emergency service. You can let us know if you need help finding contacts; we do not replace medical care.

The house is around 8–10 minutes on foot from Cusco's Plaza de Armas. The return is uphill, which is worth considering if you have luggage or prefer less walking.

If you are driving, message us before arrival to confirm nearby options, conditions and availability. Do not assume a space is reserved unless it has been arranged.

The door has a code lock, and we share the code a few days before arrival. Someone is usually in the house until 18:00. Save the access instructions and our WhatsApp; you can also ask about a trusted taxi.

Message us on WhatsApp with your dates and number of guests. We will confirm availability, the rate and conditions so you can book directly. You can also book on Booking.com.

Rates depend on the season and room type. Send your dates and number of guests on WhatsApp for a quote.

Direct bookings from Peru are paid in Peruvian soles by Yape or bank transfer. If you are booking from outside Peru, we will send you a payment link to pay by card. The booking is confirmed once we receive 100% of the amount and send the confirmation. We issue a receipt.

Cancellations made at least 7 days before arrival receive a 100% refund. Processing or transfer costs charged by the refund method are paid by the guest. Cancellations within 7 days, no-shows and departures before the booked date are not refundable.

Let us know if you are travelling with children, their ages, or if you would like to bring a pet. We will confirm the conditions before booking.

Message us on WhatsApp or speak to Pilar or Enzo when they are in the house. We will let you know how we can help with what you need.

Confirm the cleaning frequency and towel replacement with us when booking. If you need anything during your stay, message us to arrange it.

Check the instructions you received and message +51 962 650 824 for help. Before travelling, save the code and arrange your arrival with us, especially if you will arrive at night.